Privacy Policy

Last Updated: June 4, 2026

Introduction

This Privacy Policy explains how lucid-heath collects, uses, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details when you submit service requests
• Email address for communication purposes
• Service preferences and garden-related information
• Location data necessary for service delivery
• Technical data such as IP address, browser type, and device information

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver the garden care services you request
• To communicate with you about your service bookings and enquiries
• To improve our website functionality and user experience
• To send service updates and relevant information about garden care
• To comply with legal obligations and protect our rights

Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers located in Australia and is retained only for as long as necessary to fulfill the purposes outlined in this policy.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and delivering services
• Legal authorities when required by law or to protect our rights
• Business partners only with your explicit consent

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data in certain circumstances
• Withdraw consent for data processing where consent was the legal basis
• Lodge a complaint with the Australian Information Commissioner

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. For more detailed information, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: [email protected]