Terms of Use

Last Updated: June 4, 2026

Acceptance of Terms

By accessing and using the lucid-heath website and services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use our website or services.

Service Description

lucid-heath provides professional garden care and maintenance services across Australia. Our services include lawn care, pruning, seasonal planting, soil health management, pest control, and mulching services as described on our website.

Eligibility

You must be at least 18 years of age to request services or enter into a service agreement with lucid-heath. By using our services, you represent that you meet this age requirement and have the legal capacity to enter into binding contracts.

Service Requests and Bookings

When you submit a service request through our website:

• Your request constitutes an offer to engage our services
• We reserve the right to accept or decline any service request
• Confirmation of your booking will be provided via email
• Service details and pricing will be confirmed before work commences
• Changes to scheduled services require at least 48 hours notice

Pricing and Payment

All prices displayed on our website are in Australian Dollars (AUD) and include GST where applicable. Pricing is subject to the following conditions:

• Quoted prices are estimates based on typical service requirements
• Final pricing may vary based on actual site conditions and scope of work
• Payment is due upon completion of services unless otherwise agreed
• We accept payment via bank transfer and major credit cards
• Late payments may incur additional fees as permitted by law

Cancellation and Rescheduling

If you need to cancel or reschedule a service appointment:

• Notice must be provided at least 48 hours before the scheduled appointment
• Cancellations with less than 48 hours notice may incur a cancellation fee
• We will make reasonable efforts to accommodate rescheduling requests
• Weather-related cancellations will be rescheduled at no additional cost

Service Limitations

Our services are subject to the following limitations:

• Results may vary based on soil conditions, climate, plant species, and maintenance history
• We cannot guarantee specific outcomes for plant health or growth
• Some garden issues may require multiple treatments or ongoing management
• Severe pest infestations or disease may require specialist consultation
• We are not responsible for pre-existing plant damage or structural garden issues

Property Access

By engaging our services, you grant us:

• Right of access to your property during scheduled service times
• Permission to use water and electricity necessary for service delivery
• Consent to photograph your garden for documentation and promotional purposes (unless you opt out)

You are responsible for ensuring safe access to work areas and notifying us of any hazards on your property.

Liability and Disclaimers

To the extent permitted by Australian law:

• Our liability is limited to the cost of the specific service provided
• We are not liable for plant death caused by factors beyond our control
• We maintain appropriate insurance for property damage and personal injury
• You are responsible for notifying us of underground utilities and irrigation systems
• We are not liable for damage to unmarked or undisclosed infrastructure

Intellectual Property

All content on this website, including text, images, logos, and design elements, is owned by lucid-heath or licensed to us. You may not:

• Reproduce, distribute, or modify website content without permission
• Use our trademarks or branding in any unauthorized manner
• Scrape or automatically extract data from our website

Website Use

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Interfere with the website's operation or other users' access
• Impersonate any person or entity

Information Accuracy

While we strive to provide accurate information on our website, we do not warrant that:

• All content is error-free or current at all times
• The website will be available without interruption
• Defects will be corrected immediately

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of these external sites. Links are provided for convenience only and do not constitute endorsement.

Termination

We reserve the right to:

• Refuse service to anyone for any lawful reason
• Terminate ongoing service agreements with appropriate notice
• Suspend or terminate your access to our website

Governing Law

These Terms of Use are governed by the laws of Victoria, Australia. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of Victoria.

Dispute Resolution

If a dispute arises, we encourage you to contact us first to resolve the matter informally. If informal resolution is unsuccessful, both parties agree to attempt mediation before pursuing legal action.

Changes to Terms

We may modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

Severability

If any provision of these Terms of Use is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions about these Terms of Use, please contact us at:

Email: [email protected]

Address: 127 Garden Valley Road, Melbourne VIC 3008, Australia